The SaaS portal at app.turboit.ukis where your Turbo IT customer account lives. It’s separate from your raffle admin — think of it as the place where you manage your subscription, not the place where you run the business.

Logging in

The welcome email you received after signing up contains a magic-link button. Click it once and you’ll be signed in. If the link has expired (links are valid for 1 hour), go to app.turboit.uk/login, enter your email, and a new link will arrive in seconds.

Note: this login is the SaaS portal account, which is a different Supabase project from your raffle site’s customer database. Your raffle admin login (covered in Your Raffle Admin) is separate.

Dashboard

The dashboard lists every raffle site you own (most customers have one). Each card shows:

• Site name + URL. Click the URL to open the public-facing storefront in a new tab.
• Status badge. Provisioning → Live → Suspended → Decommissioned. New sites take ~90 seconds to provision.
• Setup progress.“Setup 2/4 complete” — clicking opens the 4-task checklist.
• Open raffle admin. Deep-link straight into the per-tenant admin at <your-slug>.turboit.uk/admin.

Billing

Billing is handled by Stripe. The portal shows your current plan, next renewal date, and a link to update your payment method or download invoices. Launch tier is £99/mo + 19p per paid order, billed monthly.

If you need to change plans or cancel, email info@turboit.ukand we’ll sort it the same day.

Setup

The Setup tab opens the 4-task setup checklist: Custom Domain, Cashflows MID, Brand, Terms. See The 4-Task Setup Checklist for the full walkthrough.

Brand & Page content

These tabs are convenience shortcuts that open the matching pages in your raffle admin. You can also reach them by clicking Open raffle admin on your dashboard card and navigating within the raffle admin.

Help

The Help tab links back to these docs and gives you a contact form that emails support directly. We aim to reply to operator emails within one working hour during business hours (UK GMT).