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Customer Experience

Entry List Display

Show every entrant + ticket number on each competition page. Increases trust; some operators prefer to hide.

Updated 10 July 20263 min read

The entry list shows every entrant’s name (or initials), ticket numbers and entry date on each competition page. It’s pure transparency: customers can see who’s playing and that draws are filling up. Some operators love it; some prefer privacy.

The case for showing it

  • Social proof. Seeing 200 names already entered drives FOMO and last-minute purchases. Quantified by Lucky Turbo A/B tests at +8–12% paid-order conversion.
  • Trust signal.Hidden entrants “could be fake” in customer perception. Visible entrants prove the draw pool is real.
  • Engagement. Customers refresh the page to see their own ticket number land (a small dopamine loop).

The case for hiding it

  • Privacy. Even with name redaction (initials only), some customers prefer their participation invisible. UKGDPR permits showing names but only if you disclose it at signup.
  • Manipulation concerns. A visible entry list theoretically helps colluders. In practice, ticket-cap and per-user limits make this irrelevant for raffle-scale.

Setting the default

Raffle admin → Settings Show the entry list on each competition page by default. On = the entry list is visible on every competition unless the admin disables it per-competition. Off = the entry list is hidden by default and an admin must opt in per-competition.

Most Turbo IT tenants leave it ON, since the social proof gain outweighs the privacy concern, and we redact to first-name + last-initial by default (“Sarah K.”).

What renders

A scrollable list grouped by buyer:

  • Display name (first name + last initial, e.g. “Sarah K.”)
  • Ticket numbers. If a single buyer has multiple tickets, they show on one line (“Tickets #14, #15, #16” or “12 tickets (#14, #15, #16 + 9 more)” for big orders).

Shows the 200 most recent entrants with a “Total entries above” note for the rest. Total entrant + total ticket counts always shown at the top.

Customer opt-out

Customers can hide their display from entry lists at /account/profile→ the “Show my name on entry lists” toggle. Opted-out customers render as “Anonymous entrant #N”(separate row per ticket so the user_id can’t be inferred), with their ticket numbers still visible; that’s a legal requirement for transparency.